Privacy Policy

1. Information We Collect

MobileFix Pro collects information to provide and improve our Tesco Mobile troubleshooting services. We collect:

Information You Provide Directly

• Contact Information: When you use our contact form, we collect your name and email address to respond to your Tesco Mobile inquiries.
• Problem Details: Information about your Tesco Mobile issues that you share with us to receive troubleshooting assistance.
• Communication Records: Copies of your communications with our support team.

Information Collected Automatically

• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring websites.
• Device Information: Technical details about your device, browser type, and operating system to optimize our troubleshooting guides.
• Location Data: General geographic location (at city level) to provide relevant Tesco Mobile network information for your area.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide personalized Tesco Mobile troubleshooting assistance and support.
• Website Improvement: To analyze how users interact with our content and improve our troubleshooting guides.
• Communication: To respond to your inquiries and provide updates about Tesco Mobile issues.
• Personalization: To tailor our troubleshooting advice based on your device type and location.
• Security: To protect our website and services from fraudulent activity.

We process your information based on the following legal grounds:

• Consent: When you explicitly agree to our use of your information.
• Legitimate Interests: To operate and improve our Tesco Mobile troubleshooting services.
• Contractual Necessity: To fulfill our commitment to providing troubleshooting support.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors use our Tesco Mobile troubleshooting guides.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.

4. Data Sharing & Disclosure

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our website and provide Tesco Mobile troubleshooting services.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Use of SSL encryption to protect data transmission.
• Access Controls: Limiting access to your information to authorized personnel only.
• Regular Security Reviews: Ongoing assessment of our security practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we maintain high standards to safeguard your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Restriction: Request limitation of how we use your information.
• Portability: Request transfer of your information to another service.
• Objection: Object to certain processing activities.

To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days.

7. Children's Privacy

Our Tesco Mobile troubleshooting services are not directed at children under 16. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

MobileFix Pro is based in the United Kingdom. If you access our services from outside the UK, your information may be transferred to and processed in the UK.

We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

We will notify you of significant changes by posting a prominent notice on our website or contacting you directly. The "Last Updated" date at the top of this policy indicates when it was last revised.

We encourage you to review this policy regularly to stay informed about our privacy practices.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: