Complete step-by-step guide to resolve SMS and MMS sending problems on your Tesco Mobile. Get your text messages working again with our expert troubleshooting methods.
Current network connection quality
Tesco Mobile messaging status
Follow these steps in order to resolve your Tesco Mobile text message issues
Start with these simple solutions that fix most messaging problems
Text messages require adequate signal strength to send. Check your signal bars - if they're low, try moving to a different location.
Power off your phone completely, wait 30 seconds, then turn it back on. This clears temporary software glitches that can prevent messaging.
For most phones: Hold power button > Power off > Wait > Power on
The message center number routes your texts through Tesco Mobile's network. An incorrect number prevents sending.
For iPhone: Settings > Messages > Send & Receive > Check number
For Android: Messages app > Settings > Advanced > Message Center
Ensure you haven't accidentally blocked messaging or the specific recipient.
For iPhone: Settings > Phone > Blocked Contacts
For Android: Phone app > Settings > Blocked numbers
Test Your Messages NowIf basic steps didn't work, try these advanced solutions
MMS (picture messages) require correct Access Point Name settings. Incorrect settings prevent media messages from sending.
For iPhone: Settings > Mobile Data > Mobile Data Network
For Android: Settings > Network & Internet > Mobile Network > Access Point Names
Outdated operating systems can have messaging bugs. Ensure your phone software is up to date.
For iPhone: Settings > General > Software Update
For Android: Settings > Software Update > Download and Install
This clears all network-related settings and can resolve messaging issues caused by incorrect configurations.
For iPhone: Settings > General > Reset > Reset Network Settings
For Android: Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth
If possible, try your Tesco Mobile SIM in another compatible phone to determine if the issue is with your device or account.
"My Tesco Mobile texts stopped sending after I returned from holiday. The message center number had reset itself. Following step 3 in this guide fixed it immediately!"
- Sarah L., Birmingham
If our troubleshooting guide didn't solve your problem, try these additional resources
For account-specific issues or if you suspect a network problem, contact Tesco Mobile directly.
Your text message problem might be related to other common Tesco Mobile issues.
If you've tried all troubleshooting steps, visit a Tesco store with a mobile department for assistance.
Our experts can provide personalized assistance for your specific Tesco Mobile issue